Case Studies

White Star Construction LLC

Kansas contracting company establishes family environment with employees and partners

White Star Construction LLC is a full-service general contractor specializing in damage restoration and home remodeling. Located in Basehor, Kansas, White Star serves the greater Kansas City area. As a locally owned and operated company for more than 36 years, White Star has created a legacy of unparalleled service and dependability.

Founded in 1979 by Denny Smith and now owned by Brent Sliefert, White Star Construction has developed into a preferred firm often turned to by insurance companies for fire, wind and water restoration. The company is also a premier general contractor with 12 employees and nearly 200 years of combined experience. The White Star team includes experts in roofing, carpentry, drywall, painting and more. “We don’t look to turn away work; however we do not handle foundation work at this time,” says Megan Jorrick, office manager of White Star Construction. Relying primarily on word-of-mouth marketing, White Star has gained many repeat clients through its work with insurance claims. “We have customers that have been with us for more than 30 years,” Jorrick adds. The company also manages a 24-hour emergency service division.

By employing its own specialized field employees, White Star Construction maintains the assurance that each job will be done right the first time and up to its standards of quality. With the stress that restoring or remodeling a home may bring to a homeowner, White Star Construction acts as a partner to the client during the remediation process and works with the homeowner and insurance company to guarantee that all guidelines are met while maintaining customer satisfaction every step of the way. “We are 100 percent customer satisfaction and quality driven,” says Jorrick.

When White Star Construction chooses to hire subcontractors for certain aspects of a job, the company is able to turn to its solid network of strategic partners, many of which have worked with White Star Construction since the company began. The strong relationships that the company has established with its subcontractors have been based on the ability to meet White Star’s standards. “When we do hire a company to work with us, we are very particular in the selection process,” says Jorrick. “They are an extension of us, so we have to make sure that they are representing us in the correct way.”

The family atmosphere that White Star Construction has been able to maintain translates into its relationships with its clients, which is an aspect that helps White Star Construction to stand out in such a competitive industry. “We are all very close as a company and we treat each customer as though they were our only customer,” Jorrick explains. “They are not forced to deal with 30 different people during the remediation process. They primarily speak with me here in the office and the project manager. It keeps the communication aspect as soon as possible during a time that is stressful for the homeowner.”

Jorrick has been with White Star for six years. Coming from her background in a corporate environment, Jorrick says the family atmosphere immediately attracted her to the company. “You really get a sense of pride as a person from performing your job here,” she says. “It often happens that after a project has been completed, a customer will call to tell us how satisfied they were with the job we did and we all walk away smiling.” With its dedication to customer service, White Star Construction LLC will remain a leader in the Greater Kansas City area construction industry.

Published on: February 1, 2016


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