Case Studies

Wachter Inc.: Technology for High-volume Businesses

  • Written by: Wachter Inc.: Technology for High-volume Businesses
  • Produced by: Wachter Inc.: Technology for High-volume Businesses
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Wachter Inc. (Wachter) is a commercial building technology company serving the power and networking needs of businesses all over the United States, as well as the United Kingdom. Headquartered in Lenexa, Kan., with a dozen additional business units operation, Wachter coordinates with architects, engineers, systems integrators, equipment manufacturers and distributors throughout the nation to design and install technological solutions in a variety of fields. The company has a longstanding reputation for excellent service and many of the Fortune 500 companies it services are repeat customers.

Wachter was founded in 1930 as a small electrical company and it still thrives on the same business philosophy it has employed for over 80 years. Founder William Wachter set out to build lasting relationships with clients by providing quality electrical services at a competitive price. The company serves local and national businesses and has grown to a large turnkey operation adept at the convergence of electrical, voice, data and security into integrated intelligent building systems.

Wachter assures the quality and breadth of its services by investing in the ongoing professional growth of its employees, a team of engineers, project managers, plus electrical and technological specialists who are all as dedicated to the same standards of quality, value and superior service held by the company at its inception.

From Initial Conception to Final Inspection

From installing the electrical components in new building projects to performing full network upgrades, Wachter offers a variety of services at any stage to integrate efficient, sustainable and reliable systems within any network. In the preconstruction phase, the company works alongside builders and architects to ensure a properly installed, convenient and accessible system. The company can customize a client’s interface from electrical and mechanical engineering to network design and staging.

Wachter provides 3-D visual references so builders and clients can see the components of electrical and technological systems laid out within the structure. This big-picture approach creates the opportunity to evaluate design options and alter plans before construction even starts. These renderings are made available not only on paper, but online in PDF format for remote review. Many systems are prefabricated to reduce field installation time, available as what Wachter calls a “Room in a Box” to save even more time on the site.

Wachter offers a full line of network solutions from security to phone systems. The company designs, installs and services all aspects of its network services division. Wachter’s team of professionals includes experts in physical safety solutions from access and perimeter control to video cameras. New construction and retrofit solutions for voice and wireless needs are in high demand and Wachter’s specialty is rolling out these systems using cutting-edge technology to keep businesses ahead of the competition. The process goes beyond simple installation. The company offers on-site training to clients, ensuring ease and comfort with new operating systems. Watcher’s service professionals are available 24 hours a day, seven days a week to repair or replace equipment on the fritz.

Making Connections with Clients

Wachter has built lasting relationships with many clients and national chains frequently seek out the company to perform electrical and networking services on multiple locations. One of Wachter’s repeat customers is Home Depot, the Fortune 500 home improvement and construction supplier and retail chain.

Home Depot has over 1,700 stores in North America, and out-of-date interface systems were costing the company excessive time, money and frustration. Wachter was contracted to rewire 27 of Home Depot stores. Wachter’s teams of specialists were deployed to revamp the stores’ systems and they faced several obstacles in complexity and site issues, but completed all of projects on time. Exceeding Home Depot’s expectations, Wachter was hired on to update the systems of 44 additional stores.

The company has an ongoing security and electrical contract with Corrections Corporation of America (CCA), the country’s largest owner/operator of privatized correctional facilities. The security needs of correctional facilities are vast and complex. Regular maintenance and upgrades are part of the deal and the teams servicing the facilities in many states regularly collaborate on new technologies and best practices.

Service teams working on these sites undergo rigorous training and background checks to ensure safety and security. Technicians are kept on their toes, focusing on situational awareness and monitoring tools and materials. Wachter has adapted to this unique industry by creating detailed project procedures and training managers and on-site technicians before projects begin.

Wachter has received several awards for its quality of service and flexibility, including the recently completed Sara Lee meat packaging facility. Attention to detail, specialization and a grasp on the big picture allow Wachter to fully service large-scale, complex projects with ease. The company’s outstanding capabilities and its dedication to client satisfaction ensure returning clients and a steady flow of referral contracts. The company is growing, and to remain in a growth pattern it focuses on staying a step or two ahead of technology to best serve its clients.

The company reinforces the reliable electrical power, network connectivity and security of the businesses it serves. Wachter is committed to the consistent delivery of quality service that exceeds customer expectations, as the relationships built between the contractor and its clients are the staple of Wachter’s business. Wachter Inc. has earned the trust of its clients by delivering on its promises, upholding integrity and constantly delivering an outstanding level of performance, and the company is positioned to further establish its position as a preferred partner in this technology-driven century.

Published on: March 10, 2013

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