Case Studies

Inca Roofing

Providing Phoenix with comprehensive roofing and roof insulation services

In 2001, brothers Salvador “Sal” and Jesus Flores established Inca Roofing, a locally-owned and -operated roofing company based in Phoenix. The service-oriented team has been replacing, repairing and insulating roofs together for more than 20 years. Inca Roofing delivers lasting roof systems, while maintaining company values of quality, dependability and customer satisfaction. The business serves primarily the commercial market, specializing in protecting buildings such as shopping centers, hotels, apartment complexes and schools from the elements.

Sal, president of Inca Roofing, oversees a team of 30 experienced and professional roofers. The crew serves the entire state, including major cities and small towns throughout Arizona. The company specializes in spray foam and polyurethane roofing. Spray foam is particularly popular in the region for the material’s ability to hold up to the heat and its light weight and insulation properties.

Beyond high-quality materials, Sal and his crew set the company apart with a focus on customer service. While Sal explains that other roofing companies may be able to provide services for less money, competitors cannot beat the experience, responsiveness and professional performance that Inca Roofing offers clients.

The team sees a new roof as an investment, recognizing that value is more important than saving a few dollars. Value is a driving force behind the company’s success over the years and continues to draw repeat business from major clients all over Arizona.

A reputation for safety and quality

Sal employs a staff of highly trained professionals who perform safely and efficiently, adding value and peace of mind for customers. It comes as no surprise that the business has performed repeat contracts for several companies and institutions. Over the years, Sal and his team have completed many projects for Grand Canyon University in Phoenix.

“In 2011, we replaced four acres of roofs,” Sal recounts. “These projects presented a particular challenge, because of all the moving parts involved. Now with the school expanding and adding new facilities, we are doing all of the foam roofing for their current and upcoming projects.”

His crew is also working on a major project for the Gilbert Hospital in Gilbert, Arizona. The roof replacement project began at the end of 2014 and involves the installation of a two-piece concrete tile roof system. Upcoming work includes a three-month contract for the Phoenix Sunflower Apartments, including new polyurethane roofing and a weatherproof coating. The Inca Roofing team also has another contract at Scottsdale Springs, recoating a large apartment complex.

While technology is continuously changing in the roofing industry, Sal places an emphasis on quality and durability. He is open to improvements of existing projects, but says he does not experiment much with materials. Relationships with customers are too important to compromise in exchange for a small savings.

In the winter, especially, there are other challenges to worry about, such as the weather. He notes that Arizona has entered the rainy season, which makes replacements more difficult and frequently throws off scheduling.

Relationships matter

While interactions with customers are at the forefront of the business, Sal and his team maintain important relationships behind the scenes, as well. Inca Roofing is active in several industry associations, including the Arizona Multi-housing Association (AMA) and Building Owners and Managers Association of Greater Phoenix (BOMA). Inca Roofing is also a proud member and sponsor of the Arizona Roofing Contractors Association (ARCA), which provides its members assistance and training in industry-related subjects.

“Training is by far the greatest benefit,” Sal says. “It is also nice that we are part of a group of roofers who help each other out. The association helps us stay up-to-date on regulations with OSHA and ROC.”

Sal served two-terms as ARCA president in 2012 and 2013 and is currently serving on the board of directors as past president. He has enjoyed being a part of building up resources for small, independent roofers in the state.

ARCA also helps the company find strong and capable strategic partners. The supply chain must remain unbroken in order to continue providing value and efficient work to customers. This ability also helps the company stand out when negotiating contracts.

Consistent performance means that Inca Roofing maintains a steady flow of work year round. Even throughout the recession, Sal and his team kept their heads above water. “We made sure everything was paid for and we had no debt,” he recalls. “That really helped us get through the tough years. In 2010, we were fortunate that a large hailstorm came through and a lot of roofs needed to be repaired.”

The Inca Roofing success story combines luck and hard work with a passion for the industry. “I like what I do and I don’t really see it as a job,” Sal says. “I like to be involved with projects. I frequently get up on the roof to work with my crews. Roofing is all I know and I wouldn’t have it any other way.” With a proven record for safety and quality, Inca Roofing’s customers wouldn’t have it any other way.

Published on: July 2, 2015

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