Case Studies

Dagostino Electronic Services

Providing reliable communication systems in Pittsburgh and beyond

Dagostino Electronic Services has long stood as a trusted partner for a range of clients throughout the Eastern U.S. Established in 1973, the business serves as a systems integrator providing design, sales, installation and maintenance of voice, data, video, security, surveillance, multimedia and structured cabling systems. While the business launched 43 years ago with a focus on structured cabling, voice, data, video, security and multimedia projects have come to the forefront of operations in the past two decades. Dagostino Electronic Services

Headquartered in Pittsburgh, the business services customers with distinct electronic service needs in Pennsylvania, Ohio and West Virginia. As a longtime member of the National Electrical Contractors Association (NECA), DES benefits from networking, education and other industry resources through the local NECA of Western Pennsylvania (WPA NECA) chapter.

Bob Dagostino, founder, president and CEO of DES, has made a significant mark on the industry from a local standpoint. DES is one of the oldest communications system contractors in western Pennsylvania and stands apart from competitors with integrated, diverse services. While many companies can provide structured cabling or multimedia services exclusively, DES combines these services under one roof — and one contract. Dagostino also serves on the board of directors for WPA NECA.

Innovative services

DES stands apart from competitors not only in diversification, but also with attentive service. The technical needs of a facility extend far beyond the electrical aspect of a project. “We work closely with the end user on each project to identify more of the applications than just running wire,” Dagostino explains. “We strategize their goals and apply it to their needs. We take a consultative approach for technology applications that yield benefits of savings, business process improvements and customer relation experience. We assist in designing a strategy as it applies to their business goals to create the technology design so that they can leverage the investments and gain the best user experience.  As a result of this collaborative effort, we prepare our customers for a minimum of two to three technology refreshes as equipment and applications become available. This helps to protect their investment by creating a future-proofed wired and wireless infrastructure to meet all facets of narrowband, broadband and wired communications.”

DES’ commitment to innovative approaches for each and every project yields high customer satisfaction. “Today’s designs are tomorrow’s past,” Dagostino adds. “We need to give our customers a view of the future.” Every project is different, so ongoing education and innovations are critical to DES’ success as a tech-oriented business. Whether working in an educational institution or a manufacturing facility, every project requires a unique, fresh approach. On a case-by-case basis, the DES team incorporates necessary systems as well as redundancy in order to ensure end users stay online and operational.

DES introduced blown fiber optics infrastructure to its customer base 10 years ago. “We place a tubing conduit system throughout the facility much like a plumbing system and then blow or launch the required fiber through those tubes,” Dagostino explains. “This technique gives customers a future-proofed and bandwidth-proofed topology as long as the building stands. This approach offers the best return on investment for the end user, especially when access into ceilings, floors and walls may be more difficult. It gives excellent reliability in the case of renovations, repair or restoration.”

Strong partnerships

The company’s dedication to providing long-term solutions to customers has attracted strong, ongoing relationships and continues to draw business in the region.

One of the most exciting partnerships is DES’ relationship with the Pittsburgh Steelers and ongoing work with the NFL team at Heinz Field. As the Preferred Technology Provider of the Pittsburgh Steelers, DES has contributed to nearly every technological aspect of the stadium allowing the fans to connect to the team.

Recent work includes a high-definition screen for an end zone expansion project. DES also implemented a player tracking system, providing wearable chips in for players to capture all the analytics of what the players are doing anytime they are on the field. “We just deployed it down here,” says Dagostino. “The system incorporates strategic antennae around the bowl of the stadium to read motion and each player has a separate identifier to record specific movement throughout the course of a game.”

The firm’s involvement with the Steelers doesn’t end with installation. In addition to technology implementation, DES provides game day assistance.

Keeping it in the family

For a highly technical contractor such as DES, relationships are crucial — that begins in-house with employees and extends to clients, fellow NECA contractors and suppliers.

Dagostino strongly supports the growth and development of all he works with. He promotes professional growth for the union electricians who keep his projects moving in the field and works diligently as an active WPA NECA board member to ensure positive change within the industry. When it comes to clients, their growth is critical to that of DES and the team strives to support customers and their goals with future-thinking solutions.

With a strong team in place, adaptive policies and a finger on cutting-edge technology, Dagostino Electronic Services stands apart in the Pittsburgh market with innovative solutions and leading service.

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