Case Studies

R.V. Carey’s Plumbing & Heating Inc.

Family-operated plumbing services in Rockville, Maryland

Richard Carey has been providing leading plumbing and heating services to customers in Maryland, Washington, D.C., and Virginia for more than 35 years.  He established R.V. Carey’s Plumbing & Heating Inc. in 1979. Alongside Mo Hall, vice president, and son Shawn Carey, director of plumbing services, Richard continues to grow and fine-tune the business.

With a single location in Rockville, Maryland, R.V. Carey’s employs more than 100 people, including many dedicated and qualified service technicians, plumbing mechanics and superintendents. The business serves a range of customers, including commercial and residential contractors and property owners. Whether new construction, home renovation or service and maintenance work, R.V. Carey’s draws on experience and in-house resources to provide turnkey plumbing and heating solutions throughout three mid-Atlantic States.

Service First

With every project, Richard and his team strive for total customer satisfaction. R.V. Carey’s seeks to build lasting relationships, fostering return business and referrals that help the business grow. The company’s knowledgeable and friendly staff is responsive to the needs of project owners and the operation provides value through a time-and-materials-based billing system.

While many plumbing companies charge a flat rate for different services, Richard bills by time and materials used. Customers end up paying what a job actually costs, instead of an arbitrary average that could be overinflated. This system also allows technicians to put more time into each call and build more comprehensive solutions for plumbing and heating systems.

Customers report that R.V. Carey’s employees are a pleasure to have in their homes, businesses and properties. While these professionals offer the expertise and training to service the plumbing and heating systems of a range of customers, Richard enforces a service-first environment that stresses honesty and respect in all dealings.

The company is available 24 hours a day for emergency service calls. R.V. Carey’s customers are never left out in the cold or stuck with a flooded basement – there is always someone prepared to take their calls and respond efficiently with qualified support.

A growing commercial market share

Property owners frequently turn to R.V. Carey’s for maintenance and larger projects. The business has been involved in several new builds and renovations in recent years, working directly for owners as well as for general contractors. Richard and his team have the manpower and expertise to provide efficient plumbing and heating system construction services, regardless of projects size.

When the infamous Watergate Hotel fell into disrepair, European development group, Euro Capital, purchased the property and is in the midst of a renovation. R.V. Carey’s was selected by the general contractor on the project to perform plumbing restoration and replacement work throughout the hotel’s makeover. The Watergate will reopen in summer 2015.

R.V. Carey’s excels at complex commercial work. With a long history of working in offices, apartment buildings and high-rises around the nation’s capital, the team is a trusted resource for many of the area’s contractors, property owners and developers.

“A few years ago, we worked on a project at the National Geographic studio in Washington, D.C.,” says Richard. “In a project like that, you are in a sensitive environment. They are taping and people are working so nothing can make noise.” His team was able to complete the project efficiently without disturbing operations.

New Opportunities

The business has proven to be a reliable partner to contractors, business owners and homeowners for more than 35 years. Richard takes great pride in the longevity of the business and looks forward to what the future has in store for R.V. Carey’s.

To help manage future growth, he relies on a set of key performance indicators, including profit margins, efficiency and safety. Safety is a top priority for the business, which invests heavily in training and programs for staff. Making sure all of his employees get home safe at the end of the day comes before anything else.

R.V. Carey’s relies heavily on repeat business. Long-term employees and efficient practices ensure that projects are delivered on time and meet the budgets set by customers. Successful construction and renovation projects draw customers back in when they need maintenance and service work.

Over the coming years, the service division of the business is undergoing expansion. “We are working to develop that part of our business,” says Richard. “Right now, the challenge is finding qualified and professional technicians to work with us. They have to know what they are doing and work with the same standards of integrity that we have upheld for more than three decades.”

Putting customers first, R.V. Carey’s Plumbing & Heating Inc. will continue to grow as a preferred heating and plumbing contractor and service provider in Maryland, Washington, D.C. and Virginia.

Published on: August 18, 2015

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