Case Studies

Quality First Builders LLC: Offering Disaster Recovery with Experience and Empathy

  • Written by: Quality First Builders LLC: Offering Disaster Recovery with Experience and Empathy
  • Produced by: Quality First Builders LLC: Offering Disaster Recovery with Experience and Empathy
  • Estimated reading time: 4 mins

Rebuilding a home after a major loss can be a harrowing experience, which is precisely why John Burket named his insurance restoration company Quality First Builders LLC (QFB); he wanted to reinforce how committed his team is to making the disaster recovery process a better, easier experience. The company provides customers with a balance of construction expertise, open communication and personal attention so that homeowners and business owners alike can get back to normal as swiftly and smoothly as possible. QFB works strictly as an insurance restoration specialist with a team that brings understanding and compassion to every project.

QFB started out like many successful companies: in a family home. In this case it was the home of Burket, president and founder of QFB. The company moved into its first commercial office space soon after. The team’s extensive experience – now boasting 20 years of dedicated, proven performance in restoration contracting – fueled QFB’s growth. The team continued to grow, and soon after the first relocation even two commercial spaces with adjacent warehouse storage couldn’t contain the team. QFB moved in 2011 into a new headquarters and warehouse space in Orlando, Fla., to accommodate a growing team of professionals and a new water/mold damage division.

The company’s location enables QFB’s emergency response and restoration teams to work with residential and commercial customers throughout central Florida. The company’s location guarantees QFB clients are never without a helping hand following any size loss.

The company’s emergency team will mobilize to extract water from the damaged property, remove trees and board up the property to protect against further damage or vandalism. QFB’s experienced team will also provide for emergency plumbing or electrical repairs and structural shoring, as well as provide emergency damage assessments and help salvaging and packing up the contents of the property.

QFB is a Class A-certified general contracting company, allowing the team’s services to go beyond emergency services. The company also provides full reconstruction services to return the property back to its pre-loss condition, ensuring each client is more than satisfied.

Providers of Peace of Mind

QFB is a diamond affiliate of Disaster Kleenup International, North America’s largest disaster restoration contracting organizations that provides members with a network of support and experience to assist in all aspects of the insurance restoration business. QFB has worked with many insurance carriers over the years and remains a preferred contractor for many carriers to this day. With over two decades of experience in a highly technical and specialized field, QFB’s claims management team allows homeowners and business owners to rest easy that the company will coordinate with the project manager to manage and process claims promptly and accurately.

QFB’s project management team delivers on the QFB promise of putting quality first by working only with licensed, insured, screened and experienced subcontractors. All of QFB’s own project managers are experienced and attend continuing education courses, so clients are assured that every service performed adheres to both the state building codes and the insurance carrier’s expectations.

The company believes in supporting its project management team by giving each project manger a certain amount of autonomy to assemble the best possible working team for a personal approach to the project in question. Project managers are free to choose which subcontractors will work best together to perform at the QFB level of quality and efficiency.

“We look for subcontractors who understand that we put our reputation on the line for every project,” adds Nick Dyroff, business development manager at QFB.

Aiming for Goose Bumps

As a native Floridian company, QFB is well-versed in dealing with cleanup and restoration resulting from natural disasters, including hurricanes, storms, wind, sinkholes, tornadoes and lightning. QFB also handles damage from fires, water leaks, odor removal, asbestos abatement, mold remediation, black water resulting from sewage and septic system backups, as well as any other insured peril.

The company’s proprietary management systems and detailed project documentation between the client, insurance carrier and contracting team enables QFB to handle highly technical restoration work.
No matter the nature of the disaster or loss, QFB backs up every project with a written warranty. During the reconstruction process, clients are able to consult with a QFB project manager to discuss the possibility of changes or upgrades of interest that will even further improve the property.

“The greatest measure of our success is a goose-bump moment,” expands Dyroff. “It’s that moment when a client walks into the completed space and sees that their home or business has been restored from a devastating loss back to its original condition, and in most cases even better. Goose-bump moments are when we work around the clock to get a family back in their home in time to host Thanksgiving with their family, or when we thoroughly remediate a mold infected house in time for a family to bring their newborn back home.”

The company’s 20-year anniversary falls in 2012, and QFB has established itself as a reliable and trusted insurance restoration contractor with the compassion to ensure clients feel taken care of every step of the way. As QFB continues to grow, its emphasis on living up to its name’s promise will ensure Quality First Builders LLC continues to deliver a result that reflects the extra effort put in by each team member.

Published on: March 13, 2013

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