Case Studies

Omni Glass & Paint Inc.

Setting the bar for quality and service

Omni Glass & Paint Inc. was founded in 1968 in Oshkosh, Wisconsin. Originally a division of Klein-Dickert, an automotive painting and glazing company, the Oshkosh location would eventually break off from Klein-Dickert and become its own entity in 1985. Since then, Omni Glass has grown into a specialty glass and paint contractor serving the Midwest.

In 2007, Omni Glass moved into its new location. “We had definitely outgrown our old location,” says Carrie Johnson, CFO. “We had to decide if we wanted stay status quo – at that time we were very profitable and had no debt – or did we want to grow and be more of a presence. We all decided that we wanted to take a chance and grow and we’ve been very successful at it.”

Omni Glass is a business that strives for the best quality and service. The company has divisions in commercial, residential and original equipment manufacturing (OEM). “Our OEM division is where we install glass for fire trucks and military vehicles,” Johnson explains. “Our diversification has been what sets us apart from our competitors. Whenever our painting business will be down the glass business will be up, and vice versa. They always seem to balance each other out though, and because of that balance we are able to stay afloat and work together to be successful.”

Johnson, who has been with Omni Glass for 12 years, has been in the construction industry for her entire accounting career. “I can’t imagine doing anything else,” says Johnson. “I love the construction industry, and I love the diversity. We’re always searching for the latest technology and always trying to find new markets to be in.”

As a woman in the construction industry, Johnson views the lack of women in the business as a personal challenge to prove that she could thrive in the male-dominated market. “People kept telling me that women can’t make it in the construction business,” says Johnson. “I’m very glad I did because I love it.”

Maintaining relationships

Throughout its growth, Omni Glass has measured its success by the retention of both customers and employees. As a company that has grown from small to mid-size, Omni Glass has maintained its family-like atmosphere. “The team here at Omni Glass will do whatever it takes to get the job done,” says Johnson. “If I have to fill in for my payables person I will. If our president David Miller has to go out in the field to paint then he will. Nobody feels that there is anything below or above them.”

Headquartered in Oshkosh, Omni Glass maintains four satellite offices in Green Bay, Schofield, Milwaukee and Neenah. During the company’s peak season in the summer Omni Glass will have up to 200 full-time employees. “We are always looking for a good core of good people that we can keep working through the entire year,” says Johnson. “We will use tradesmen and other skilled labor when we know that we will only need them for two months but they absolutely have to live up to our quality standards.”

Omni Glass self-performs 90 to 95 percent of its work, which creates little need for hiring subcontractors. When the company does outsource work, drywall taping is a task where Omni Glass will turn to subcontractors. “We’re very selective when it comes to who we hire to represent us,” Johnson explains. “We only look for people who share our work ethic.”

The sky is the limit

With the philosophy that no job is too large or too small, the possibilities are endless for the projects that Omni Glass might become involved in. The company was recently completed the renovation of the Lambeau Field Atrium in Green Bay. The Atrium is home to the Green Bay Packers pro shop as well the Packers Hall of Fame. “They installed a big Lombardi statue and we installed the glass enclosure around that,” Johnson explains. “We also did all the glass in the new wing of the atrium.”

Other projects the company has been involved in include hospitals in Appleton and Marshfield. Omni Glass performed painting services and installed glass for St. Elizabeth Hospital in Appleton. In Marshfield, the company partnered with Knutson Construction from Minnesota on a job for Marshfield Clinic.

In the near future, Omni Glass is looking to expand its OEM division. “We supply glass to a lot of specialty companies,” says Johnson. “We’re really trying to expand that area of the market right now.”

As the company progresses and continues to expand into the future, Omni Glass & Paint Inc. will continue to search for and utilize new technologies, while establishing new business relationships.

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