Case Studies

The Mosaic Tile Company: Conceiving Tile Solutions for Mid-Atlantic Projects

  • Written by: The Mosaic Tile Company: Conceiving Tile Solutions for Mid-Atlantic Projects
  • Produced by: The Mosaic Tile Company: Conceiving Tile Solutions for Mid-Atlantic Projects
  • Estimated reading time: 4 mins

Bob Hughes Sr. founded the Mosaic Tile Company (Mosaic Tile) in 1972 with one goal in mind: to provide the best possible service to his customers by offering unique tiles for bathrooms and kitchens. Now, 40 years later, the team at Mosaic Tile continues to deliver that very promise. Robby Hughes, Bob’s son and current president and CEO of Mosaic Tile, leads the team responsible.

In addition to Robby, Mosaic Tile boasts a highly capable leadership team, including James Igoe, general manager; Sean Schaefer, operations manager; and Alison Geare, marketing manager. With over 135 dedicated employees and 11 locations, Mosaic Tile still operates with one goal in mind: to provide the best possible service – the Mosaic Experience – to each and every customer, each and every day. Due to Mosaic Tile’s leadership and well-informed team, the company has grown to become one of the largest independent tile distributors in the Mid-Atlantic region.

Organized Operations

Headquartered in Chantilly, Va., Mosaic Tile occupies a broad geographic footprint, serving customers in Maryland, Virginia, North Carolina, West Virginia, Delaware and Washington, D.C. Mosaic Tile’s showrooms are open to the public, and complimentary appointments for design consultation services are encouraged.

At Mosaic Tile experienced design consultants guide customers through a large international selection of products, ensuring the exact materials, colors and layouts are right for a specific project. The company’s offerings range from bathroom renovations to unique office interiors.

While Mosaic Tile does not install tile specifically, the team does work with a network of skilled contractors who have the experience and qualifications to implement the designs created by the customer and Mosaic Tile’s design consultants. The company acknowledges that relationships with customers and contractors alike are critical to Mosaic Tile, as end-user satisfaction is the company’s priority.

Because the company takes each client’s approval seriously, Mosaic Tile built its Fredericksburg, Va., Central Servicing Center with more than 5 million square feet of material in stock, while still offering next-day delivery for most tiles. This, in turn, makes it easier for both contractors and customers to see a finished project in house. Mosaic Tile is focused on offering top-level service, as well as a pleasant, professional experience in the showroom, in the warehouse and during installation.

High-tech Design

Because Mosaic Tile has established partnerships with well-known suppliers and manufacturers across the globe, the company is able to buy directly from dozens of worldwide manufacturers that offer top-quality, high-end tile products. As a result, Mosaic Tile offers clients a wide variety of unusual products from around the world. Unique glass, textured stone, brilliant metal, polished porcelain and classic ceramic are just a few of the esteemed tile types Mosaic Tile offers. The company’s partners provide top-of-the-line tile products. Mosaic Tile is sure that there is something for every customer in the design center, as tiles vary in material, size, color and price.

Ceramic and porcelain tiles offer a classic look for many applications, and are popular in kitchen and bathroom projects. Composed of clay, these tiles are strong and resist moisture damage and stains. Easy cleaning and installation are major benefits of these staples of tile work, and glazing offers added protection for indoor or outdoor use.

In addition, the company offers a range of natural stone tiles that vary in material and durability. Mosaic Tile imports several stones each in different colors and textures. Marble, Limestone, Travertine, Slate and Quartzite stones are available brushed, honed or polished and add a unique, natural touch to any project. The company has many glass options, as well, of which are available in cut, cast, layered and fused formats. These tiles range in color, texture and translucency, too.

For customers with more unique tastes, metal tiles give an industrial, yet clean quality to any design. Customers can select from a range of solid metals, laminates, resins and glazes that give a metallic sheen to products. Resin tiles, which can consist of metals or concrete and stone, are another option, and many utilize recycled materials. For the eco-conscious customer, the company’s green tile line utilizes recycled or local materials, and often products are sourced through businesses that embrace sustainable practices and facilities.

An outstanding selection and top-notch customer service has brought success to Mosaic Tile for the last 40 years. However, Mosaic Tile does not believe in taking success for granted. By always thinking of the customer and what trends are on the horizon, the team at Mosaic Tile has recently renovated several design centers, investing in service and technology to offer cutting-edge design and products. The company’s new innovations offer more efficient approaches to business, and customers receive the benefits, as well.

These upgrades are a work in progress. Mosaic Tile continues to make improvements that will appeal to a broad clientele, whether in an urban D.C. office or a country kitchen in North Carolina.

The Mosaic Tile Company offers a distinctive setting for customers as a result of the team’s desire to provide an experience that strives to offer memorable service and an array of products to every client every day: the Mosaic Experience.

Published on: March 28, 2013

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