Case Studies

Long Energy: Diversified Quality

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Long Energy provides full energy services to the New York state capital region from its Albany, N.Y., headquarters. Long Energy has specialized in fuel delivery in the commercial and private sectors, as well as a variety of business and residential energy solutions since 1945. From filling up excavators at roadwork jobsites to installing and repairing plumbing in neighborhoods, Long Energy’s commitment to quality in service has spanned over three generations. The company serves the greater Albany area and surrounding counties from Schoharie to Rensselaer, Columbia, Greene and Schenectady.

Bob Long Jr., current vice president of Long Energy, is proud of the company’s extensive operations. “I grew up in this business,” Long Jr. says, and his experience and knowledge is reflected in the Long Energy staff.

Long Energy is a local family-owned business that offers a personal touch that clients may not find with other national- or corporate-owned companies. Long Jr.’s family members – his brother, Christopher, as well as his brother-in-law, Roger Livingston, and his uncle Bill and father Robert F. Long Sr. – are all involved in the business to better serve each client.

Servicing All Sectors

Long Energy offers a full range of motor fuels and fueling capabilities for commercial projects of all sizes, and the company delivers propane, diesel and gasoline fuel on- and off-site to local contractors. The team fills up fuel storage tanks and directly fuels up equipment and company vehicle fleets.

During the colder New York months, fuel options are available with additives that battle the compromising effects of low temperatures on fuel and fuel performance. Long Energy’s customers have no gelling issues with the special winter diesel blends delivered. The team’s service also offers lubricant delivery and services to satisfy this variant. “Anything fuel-related a builder could need, we do,” says Long Jr.

Long Energy is prepared to meet energy needs for the region’s contractors, regardless of the size of the project. “We delivered the diesel for the new Walmart and Target going up in the area,” says Long Jr. Using cellular monitoring technology provided by Wesroc, the team receives current updates on tank fuel levels and automatically delivers to prevent run outs, and fill up only when customers need or request delivery.

The company is proud to have multiple ongoing contracts with many smaller projects, and Long Energy also provided fuel for the construction of an upstate New York prefabricated ship manufacturer. “We like to build relationships with contractors,” Long Jr. explains. “We get tied in with them.”

Long Jr. then adds that the company’s consultation services, commitment to customer satisfaction and diversity in the industry keep customers coming back. On the commercial end alone, Long Energy supplies a variety of fuels in addition to running propane lines and setting up tanks and temporary heaters when required.

Long Energy’s residential services provide fuel for heat and energy, including heating oil, kerosene and propane. The Long Energy team also installs, monitors and maintains systems for homes from fuel tanks to furnaces and boilers. The company employs a team of over 50 employees comprised of experienced, service-oriented professionals and features products from well-known manufacturers like Carrier and Weil-McLain. Long Energy’s heating and air conditioning services are available 24 hours a day in case of emergencies. The advanced systems that the Long Energy team installs guarantee energy efficiency and savings on heating and cooling costs.

In addition to fuel and heating/air conditioning services, the company offers customers solutions in plumbing and emergency power. Upstate New York experiences an enormous range of weather conditions from hot summer days ending in severe thunder storms to the winter’s sleet and blizzards. When an ice storm or high-speed winds knock out power, many of Long Energy’s customers enjoy the convenience of a home back-up generator. These same weather systems can affect plumbing especially in the wintertime. As with the company’s heating and cooling division, emergency services are available in case of frozen pipes and backed up septic systems. The Long Energy team offers everything from bathroom remodeling to repairing leaky sinks.

Flexibility in Fuel

Long Jr. and the Long Energy team have held onto steady business even throughout the recession, and alternating industry cycles keep the company busy one way or another. “We’ve kept a good balance between business and residential,” Long Jr. explains. “If residential is up, commercial is down and vice versa.”

Both winter 2011 and 2012 were mild, and Long Energy saw a decline in residential heating oil and service call sales. However, the mild weather allowed local construction companies to perform far more outdoor work than in past years. “Some people it hurts, some people it helps,” Long Jr. adds. The unusual weather, however, did not manage to disrupt the company’s revenue, which saw an increase in propane and diesel fuel.

“Down the road we plan on just doing more of what we already do,” says Long Jr., discussing the company’s plans for growth. “We are continually gaining customers and want to service more construction sites, deliver more fuel and get more involved with contractors, businesses and homeowners.”

Long Energy’s positive reputation in the industry has already made the company the number one fuel provider in New York state’s capital region. The company continues to provide customers with a wide array of products and services, and the team’s knowledge and experience in heating and cooling systems is unmatched in the region. Most importantly, Long Energy stands by a strong commitment to each customer and follows through with a pledge of absolute availability day or night. The Long Energy team is proud of a brand name that stands for quality, courtesy, expedience and completeness.

Published on: March 16, 2013

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