Case Studies

Jackson Builders Inc.

Building lasting relationships in commercial construction

Since 1974, Jackson Builders Inc. has been a household name in the North Carolina construction industry. Specializing in innovative commercial building solutions, Jackson Builders has more than 42 years’ experience in all types of construction, including church buildings, agricultural, retail, industrial, warehousing, community and commercial.

The foundation for Jackson Builders dates back to 1962, when Vernon Hill of Hill Cotton Company realized he needed to diversify due to the dwindling cotton market. Hill Construction was born out of that need and the company began constructing metal buildings for American Buildings Co. Lee Pinno and Curtis Jackson were Hill’s co-workers in the cotton business and soon joined in the construction venture.

Jackson Builders Inc.

Taking advantage of the booming metal building industry, Hill Construction became a major player building everything from tobacco warehouses to car dealerships. When Hill was tragically killed in an automobile accident in 1973, Jackson and Pinno found themselves in a tough situation with no succession plan in place and the company’s future in jeopardy. Pinno and Jackson were able to complete the work that Hill had under contract and at the same time, plan the startup of what would become Jackson Builders Inc.

A different approach

As a plan-build firm, Jackson Builders utilizes its own steel crews and finish carpenters to self-perform a significant amount of its work. When it comes to bidding on projects, Jackson Builders is able to remain competitive due to the relationships it has established with high-quality subcontractors. “We have a go-to list of subs,” says Jim Adams, director of business development for Jackson Builders. “Sometimes we’ll get additional bids from people, but the subs we use are always competitive and who we usually go with.”

The ability to be competitive and deliver a high-quality product at the right price has earned Jackson Builders numerous repeat customers. Butterball, the turkey and other poultry provider based in North Carolina, is a regular customer of Jackson Builders. The ability to build solid relationships with clients stems from the fact that many employees of Jackson Builders have been with the company for numerous years. “More than anything, we’re a relationship-based company,” says Adams. “The relationships that we build are really what sell our services.”

Jackson Builders has become known for taking a unique approach to each project. The traditional plan for many companies consists of estimators initially focused on being awarded the project, which they then hand over to project managers. Jackson Builders places the project manager at the forefront of the job, starting with estimating. “This enables the project manager to become familiar with the plans,” says Adams. “They immediately establish a relationship with the client and start working with the architect on the design. This approach works very well for us.”

Restoration work

In April 2016, Jackson Builders began working on an up-fit project for a natural gas company. This is the fourth facility that Jackson Builders has constructed for the repeat client. The project consists of repurposing 60,000 square feet of space. Adams says the job creates an exciting opportunity for Jackson Builders as the up-fit is quite extensive. “Any time that you are refurbishing something, it gives anyone involved a certain sense of pride,” he shares. “We’ve had several projects like that.”

Adams also says that one of the more rewarding projects that Jackson Builders has completed recently was a municipal project that consisted of renovating an old retail space into a community library called Steele Memorial Library. The community was able to up-fit the space through funds raised by a partnership between local government agencies and citizens of the community. Jackson Builders worked with these entities to build a facility that would meet the needs of everyone in the community and surrounding areas. “It’s great to do projects like that in a rural area and make a positive impact on a town,” says Adams. “The project came out great and it’s very aesthetically pleasing. It stands out as one of the more modern buildings in the area.”

Turning to the refurbishing and renovation side of construction was the method of combating the economic downturn for Jackson Builders. “That combined with the relationships we have established were really the key to surviving those hard times,” says Adams. With a niche in commercial construction, Jackson Builders Inc. sets an example of how customer service equals success.

Published on: September 20, 2016

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