Case Studies

Chris’ Electrical Service Inc.

Celebrating 25 years of commercial and residential contracting In Louisiana

Chris’ Electrical Service Inc. (CES) has been serving the Southeast as an insured licensed electrician since 1990. Headquartered in Lafayette, Louisiana, CES provides general electrical contracting services to the commercial construction industry, while also completing some residential projects. The geographical footprint of CES’ work is primarily in Lafayette and the surrounding communities of Youngsville, Scott, Broussard, Duson, Erath, Rayne, Crowley and New Iberia.

“We do whatever it takes to please our customers,” says Chris Cuccio, founder and president of CES. “It’s not all about making money. It’s about doing the job right the first time.” Coming from a business-oriented family, Cuccio always knew growing up that he wanted to own his own company. He began his career in the electrical industry working for other contractors while gaining knowledge and experience. Unsure of what he wanted to study in college, an aptitude test directed him to electrical work. In 1991, Cuccio started CES at the age of 29.

Chris' Electrical Service Inc.

A wide range of services

In the beginning, CES completed a fair amount of residential work but as the company grew, the focus shifted to the commercial sector. Any residential projects that the company completes now consist of large custom homes. Twenty five years later, the quality and service that CES provides has enabled the company to deal with the ebb and flow of the construction industry. When the industry was affected by the economic downturn, CES was able to expand its market and venture into other parts of the state to supplement its volume.

Working in the commercial sector, CES often completes projects for clients in the hospitality industry, including numerous restaurants. Chains that the company has worked for include Jimmy John’s Gourmet Sandwiches, Popeye’s and Red Robin. In other industries, CES has completed work for the oil company Expro and Love’s Travel Stop. While a majority of CES’ work is self-performed, the company will hire subcontractors for work that includes the installation of fire alarms and data control systems.

In addition to completing installations to new and existing structures, CES also maintains a 24/7 service department. “We maintain strong relationships with the most reliable and well-stocked supply houses,” says Cuccio. “This contributes to the efficiency of our service department.” CES also operates a 55-foot bucket truck service, which it utilizes for parking lot and outdoor building lighting installation or repair work. The company also provides trenching and excavation services.

A culture that generates success

Cuccio measures the success of his company based on customer satisfaction. A large portion of CES’ business is based on repeat clients, which gives Cuccio a great deal of pride. “Our biggest metric is having customers come back to work with us,” he shares. “We do a lot of repeat business because people know that they can trust us to do it right, on time and on budget. We have managed some very strong relationships with clients. Our customers are our most valuable asset and the most important people in our business. They are not dependent on us; we are dependent on them.”

With approximately 50 employees, the company culture at CES is one that emphasizes safety as a top priority. This culture also applies to the company’s fleet as CES practices and promotes safe, environmentally-friendly and economical driving. In an effort to increase road safety and decrease its carbon footprint, the company uses meticulous journey planning for mileage reduction, which lessens CO2 emissions. Vehicle maintenance also plays a role in fuel economy, which is why CES maintains all of its vehicles in top mechanical condition. “We feel that by being an environmentally-friendly organization we are able to give back to the wonderful and supportive community that our customers, as well as ourselves, belong to,” Cuccio explains.

With a positive outlook on the economy and future of the industry, Cuccio says that CES will continue to focus on its current market, rather than seek to continue expansion throughout the state. “We look forward to establishing new relationships within our vicinity while continuing to maintain our existing partnerships with contractors and customers,” says Cuccio. “I see the economy continuing to improve. We’ll see what happens after the election.”

When he’s not running a successful electrical company, Cuccio is an avid fisherman and enjoys traveling the world. The work-hard, play-hard mentality that Cuccio possesses is instilled throughout Chris’ Electrical Service Inc. as the company continually strives for excellence.

Published on: September 13, 2016

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