Case Studies

Carolina Comfort Air

Trusted HVAC installation and service North Carolina customers call on

For Carolina Comfort Air business is about more than just complete residential and light commercial heating and air conditioning installation, maintenance and service; it also hinges on being an active part of the North Carolina communities it calls home. With four locations in Raleigh, Clayton, Fayetteville and Jacksonville, Carolina Comfort Air holds a major market share in the state and has been a trusted name for HVAC service and installation for more than seven years.

Superior service

Carolina Comfort Air hit the ground running in May 2007 with founders Phillip Tyler, president, and vice president Hank Richard. With a combined 18 years of experience in every facet of the HVAC industry, the pair wanted to deliver a better HVAC experience to area customers.

Carolina Comfort Air

“Phillip and Hank didn’t see much room for advancement at the company they worked at previously and they felt like they could build a better working environment for employees, one where they want to come to work and offer better service,” says Josh Reason, president of new construction at Carolina Comfort Air. “I came on board in 2008, starting at the ground level and working my way up. Today, I manage our new construction HVAC division throughout our four locations. I work with builders to maintain relationships and stay organized; I wear a lot of hats.”

When Josh started, Carolina Comfort Air had a team of 25 employees and a small warehouse. Today the company has four offices and during peak season, approximately 300 team members. “We have grown tremendously,” says Josh. “We did a lot of new construction through the recession when other people ran from it and we’ve made things work through a superior level of service.”

With a team of North American Technician Excellence (NATE) certified techs, Carolina Comfort Air serves the residential and light commercial markets and works with major HVAC brands including Trane and Carrier. Since 2007, Carolina Comfort Air has built its home base in Clayton, North Carolina. The company’s service area expanded with a second branch in Jacksonville, serving coastal areas down to Wilmington, followed by a third branch just north of Fayetteville. Most recently, Carolina Comfort Air also opened a Raleigh-based office to serve customers in the sizable Raleigh/Durham market.

Staying abreast a changing industry

As the business has grown, Josh says Carolina Comfort Air has always put an emphasis on staying at the forefront of the HVAC industry. “With the start of 2015 some big changes have rolled out, including changes in the minimum in efficiencies on equipment. Everyone is trying to meet that demand, but we really try to stay ahead of the game,” he says.

Members of Carolina Comfort Air’s elite technician team have traveled across the country to various HVAC training seminars and conferences, all in an effort to meet the needs of the ever-changing market. “Being a fairly young company, we’re not set in our ways,” explains Josh. “We’re always adapting to stay ahead and we back it up with our level of service. No matter the situation, we do the right thing for the customer.”

As customer needs change over time, Carolina Comfort Air has the technology and advanced brands to customize a home customer’s system to fit their specific needs. “We are Trane Comfort Specialists but service all brands and types of home comfort systems,” says Josh. “We have about 30 to 40 different vendors we work with.”

Across well-recognized HVAC brands, Carolina Comfort Air offers heat pumps, air conditioning, gas furnaces, thermostats, package units, humidifiers, mini ductless split systems, germicidal ultraviolet lights, power roof ventilators and more, along with an explanation of the use of each product and its performance.

Growing residential service and maintenance

While new construction has continued to gain steam as Carolina Comfort Air works hand in hand with some of the nation’s top homebuilders, Josh says the service and retrofit side has been a recent focal point. “New construction is up in our areas, with $33 million in revenues in 2014 we have a solid business plan in place for $40 million in revenues in 2015,” he notes. “That’s a ton of work.”

Carolina Comfort Air is pursing more active residential retrofit and service departments. “We started in new construction but with that comes service once units are out of warranty, and we have built that to where we are now a leader in the market for service and replacement” explains Josh.

Carolina Comfort Air’s service department handles all levels of home service calls, from upgrading a thermostat to replacing compressors or coils. “We service all brands and types of heating and air conditioning equipment,” says Josh. “Our technicians will diagnose a system and inform the customer of the needed repairs along with up front pricing and other system investment suggestions.”

In addition to providing quick and reliable HVAC repair, Carolina Comfort Air’s technicians also provide yearly maintenance on home heating and cooling systems. “Maintenance is the key to maximizing your system’s efficient operation,” says Josh. “All manufacturers recommend yearly maintenance and most require it to maintain the warranty.”

To fit individual needs, Carolina Comfort Air offers three levels of maintenance service agreements: safety, performance and peace of mind. All levels include a visit from a trained technician twice a year to ensure peak efficiency in heating and cooling seasons.

Carolina Comfort Air is also improving home air quality and overall efficiency by testing, sealing and repairing duct leaks. Duct sealing can improve the insulation, increase indoor air quality, reduce heating and cooling costs and increase energy efficiency by as much as 20 percent. Duct sealing also prevents moisture damage and high humidity in living areas and more.

Giving the gift of comfort

It is Carolina Comfort Air’s belief that you get back what you give and all families should benefit from a healthy, safe and comfortable indoor environment. The company has established its Working Hands, Warm Hearts Community Comfort Program to give away one new HVAC system per month to a deserving family in need. “We want to give back to the communities where we live and work, which is why we developed the Community Comfort Program,” says Aimee Sharrett, marketing director of Carolina Comfort Air. “As a company, we’re donating one HVAC system a month, alternating between our four locations.”

The first recipient of the Community Comfort Program in January 2015 was an individual in Johnston County known for putting others first and battling an ongoing fight with Non-Hodgkin lymphoma and cancer. “We’re fortunate to have a lot of dedicated employees from upper management all the way to field workers,” says Josh. “Our team members are always willing to help out. When an employee passed away in an accident outside of work last year, we raised thousands of dollars for the employee’s family. We really pull together for each other and the community.”

With this people-first mentality, Carolina Comfort Air continues on a growth trajectory, earning a larger share in major North and South Carolina markets and furthering a respected name in the HVAC industry.

Published on: August 4, 2015

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