Case Studies

Bilfinger Industrial Services

Building process industry partnerships through proactive service

In the manufacturing sector, downtime means serious costs. Fortunately for companies in the consumer products, pulp and paper, food and beverage, chemical and petrochemical, and power and energy markets, Bilfinger Industrial Services is the perfect partner in minimizing downtime while maximizing, and maintaining highest levels of plant availability. Be it a rapid plant turnaround, site expansion or full production relocation and complete line replacements, Bilfinger Industrial Services offers efficient, cost-effective solutions for clients in the industrial process industry. Based in St. Louis, the company serves as a single source for plant engineering, industrial construction, maintenance and related support services.

“We focus on efficiency and rapid turnarounds as well as swift installation of new production facilities because we understand every day our customers are out of operation is a day lost in production,” says Boudewijn van Lent, president and CEO of Bilfinger Industrial Services. “We minimize downtime with a turnkey solution and that’s the biggest benefit to any industrial client.”

Bilfinger Industrial ServicesLong-running relationships

Over its history, Bilfinger Industrial Services has established partnerships with many major industrial companies. “We have long-term relationships in every sector we’re in,” says Boudewijn. “This is because we can very efficiently respond to our customers’ needs and give them the most cost-effective solution and a schedule that is attractive to them.”

One of Bilfinger Industrial’s proudest partnerships is with Procter & Gamble Co. (P&G), one of the world’s largest makers of consumer products. In early 2015, P&G recognized its top performing business partners and 50 other companies with the External Business Partner Excellence Award, including superior suppliers such as Bilfinger Industrial Services.

“We were honored that  P&G announced we are one of 58 suppliers globally receiving a supplier award considering the multinational firm has more than 75,000 suppliers and agencies it works with,” notes Boudewijn. “This is quite an accomplishment for us.”

Global connections

Bilfinger Industrial Services has multi-national roots as well. The company is a facet of Bilfinger SE, a global conglomerate providing engineering and services to industrial and real estate companies. In the industrial sector it provides lifecycle management of industrial assets including engineering, piping, plant assembly, maintenance models and demanding large-scale project management. “Our parent company, Bilfinger SE, dates back to the 1880s in Germany,” says Boudewijn.

Originating as far back as 1880, Bilfinger SE now has grown into a worldwide operating company with more than 70,000 employees. The multi-national firm has numerous operating companies across Europe, as well as North America, Middle East, Africa and Asia. “Bilfinger Industrial Services is based in St. Louis, but we have two additional engineering offices in Jacksonville and Tallahassee, Florida,” notes Boudewijn. “We also have a construction and maintenance office in Albany, Georgia, but mainly we’re on-site supporting clients at their locations. Currently, we’re on-site at about 24 locations.”

On location for superior support

Bilfinger Industrial Sevices’ approach is proactive rather than reactive in industrial services. The company delivers program and project management, consultation, construction management, site-based support, production and maintenance support and procurement services. “Construction, engineering, management – we do it all,” says Boudewijn. “We have site supervisors and engineers on-site supporting new projects as well as providing daily operations oversight. We’re currently involved in some major turnarounds and we have worked on e.g building and production line expansions, the replacement of complete conveyor systems and finishing lines.”

Whether it’s piping construction for a specialty chemical plant or completely relocating an entire production line, Bilfinger Industrial Services’ team can pull off the project seamlessly. “For the most part we perform all plant services in-house, but it depends on the location and the requirements of the job,” says Boudewijn. “There are cases where we have to subcontract work and other cases where we do everything ourselves.”

If there’s an area Bilfinger Industrial Services really shines, it is in on-site support, says Boudewijn. “We have built longstanding relationships because we are more than a one-and-done project type of firm,” he compares. “We continue to support our customers with trusted lifecycle services.”

An area the company intends to expand upon is maintenance services to keep industrial production facilities operating at peak efficiency.  “Our colleagues in Europe have developed the Bilfinger Maintenance Concept – this concept includes all aspects of industrial maintenance,” says Boudewijn. “It is proactive, rather than repair-focused, and employs a rigorous approach. Owners and on-site- teams equally participate in identifying, addressing and resolving production downtime factors.”

These services range from work order supervision and execution, to comprehensive preventative maintenance program development, management and small capital projects execution.

Bilfinger Industrial Services has more than 67 years of site-based experience in multiple markets: consumer products, pulp and paper, chemical and petrochemical, food and beverage and power, energy and utilities.

Growing a diverse portfolio

Boudewijn says he sees diversification in the company’s future. “We’re expanding more into the specialty chemicals and related, process driven markets and there’s a focus on broadening our portfolio in general,” he says. “It’s about the next phase of our evolution and how we can put the right people in place within our organization to make this growth happen.”

The firm is also taking more steps in the direction of engineering services. “We’re leveraging our global capabilities and bringing them to the U.S. through our relationship with Tebodin B.V., our European engineering partner firm,” says Boudewijn. “Tebodin B.V. is also under the Bilfinger SE umbrella and the company has locations and employees all over the world. We’re working closely to bring more of these services to North America.”

Overall, Boudewijn says 2015 has been busier than 2014 and projects are moving swimmingly. “Our clients are all expanding and upgrading their facilities so I think the outlook for this year is stronger than last,” he measures. “We have a unique portfolio of services to support industrial clients and this offers us a lot of opportunity to grow, especially in the current market – this is exciting. In two years, I see us increasing the depth of our services and providing even more value for clients than we do today.”

With sights set on internal service expansion and external markets, Bilfinger Industrial Services is well positioned to create more industrial partnerships in trusted plant services and lifecycle maintenance.

Published on: July 24, 2015

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